At Javeria Mansoor, your satisfaction means everything to us. We’re committed to making your shopping experience smooth, fair, and transparent. Here’s everything you need to know about our return and exchange process:
Exchange Eligibility (for orders within Pakistan):
- Items are eligible for exchange within 3 days of receiving your order.
- Exchanges are accepted for the following reasons:
- Damaged or defective item received
- Size issues
- To qualify for an exchange, the item must:
- Be unused and unworn
- Have all original tags attached
- Be returned in its original packaging
Non-Exchangeable Items:
- Articles purchased on sale or at a discount are not eligible for exchange.
- We do not offer cash refunds. If an exchange isn’t possible, you’ll receive a store credit coupon of equal value, which can be used on your next purchase.
How to Request an Exchange:
To initiate an exchange, please reach out to our Customer Care team via any of the following:
- Email: Javeriamansoorofficial@gmail.com
- Facebook or Instagram DM
- Phone/WhatsApp: 0370 2912185
Provide your order details and reason for exchange. Once we confirm eligibility, we’ll share the return address. After we receive and inspect your return, your replacement item will be dispatched.
Order Cancellation Policy:
- Orders can only be canceled before dispatch.
- We dispatch daily at 5 PM, so to cancel your order, please contact us before the first 5 PM after your order is placed.
- Once an order has been shipped, cancellation is no longer possible.
To cancel your order, contact us through:
- 0370 2912185
- Facebook or Instagram DM
Please note: Javeria Mansoor reserves the right to cancel orders in specific cases (e.g., item out of stock, pricing errors, etc.).
